I placed an order...I didn't receive an order confirmation?
Since it is our web server generates email messages, the email may have went to your junk mail folder. Also, it is possible that you may have entered the incorrect email address when you placed the order. If that's the case, or you still can not find it, please email us at email@example.com and we'll fix it.
I need to change the address or other information on my order.
Please email us the new address, and we will send you a confirmation when it is updated.
How do preorders work? / When am I charged for a pre-order item?
By pre-ordering the item now, you are guaranteeing yourself a spot in line to receive it. Payment is due at time of purchase. When the product arrives in stock, pre-orders are fulfilled first! You will received an email with your tracking number with your order has shipped. You are charged immediately, and in return, you are guaranteed the item. We only pre-sell items that have been confirmed by the manufacturer. There are many companies that charge you when the item ships. However, they will take an unlimited amount of orders for any particular item. If they can not fill it from their first shipment, they will then tell you it's on backorder. You could wait months, only to find out that they are not getting anymore. Since you never paid, they have no problem cancelling your order.
When am I charged for a pre-order item?
You are charged immediately, and in return, you are guaranteed the item. We only pre-sell items that have been confirmed by the manufacturer. There are many companies that charge you when the item ships. However, they will take an unlimited amount of orders for any particular item. If they can not fill it from their first shipment, they will then tell you it's on backorder. You could wait months, only to find out that they are not getting anymore. Since you never paid, they have no problem cancelling your order.
When will my item arrive?
Check the item description for the most up to date information on the release date. Keep in mind that manufacturer release dates are estimates, and may take longer, or the item may even arrive sooner. We provide the most accurate ship dates we can, however we have no control over when the manufacturer actually releases a product. We are just an anxious for the product to arrive as you are.
If for some reason something changes, such as the release date, we will contact you immediately.
Single items such as bundles or sets that include more than one pre-order item, may sometimes take longer to ship out. Sometimes Funko Ships the set in single shipments and we won't have the last piece to finish your order for a week or two...If this is the case, most likely this has affected other retailers as well.
Why is my item in Stores already?
Depending on the product, retail stores will likely get the product first. If customers could buy an item online 3-4 weeks before retail, then nobody would buy them in stores, they would have no reason to carry them.
So many manufacturers gives the big retail chains first to market on their products. Please be Patient with us...
This item was supposed to be released already, where's my order?
An item's release date is listed on the product page. If there is non-specific date such as a month, it means that the manufacturer is estimating the product to be available at the time. Sometimes items are produced in waves..meaning the manufacture makes this set amount and gives it out in order of retailer orders. Sometimes items are in such huge demands that the manufacture will have to make a wave two and we can get caught up in it! We guarantee you that we are on top of the situation.
If you have not recieved your order , then it only means that all of the items have not arrived in stock yet. They are on the way. !!!!
We ship to the US Only. We also have local pick up for Customers. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We are not responsible if the shipper (USPS or UPS) leaves your package unattended. If you know that it will be left unattended, please call us at 936-756-4839 to discuss other possible venues to keep your package safe. We are not responsible for packages that have been deemed delivered to your address by USPS or UPS!
If the shipping price seems overly expensive, please Contact Us and we will look into other more cost efficient shipping methods.
Returns Policy - NO REFUNDS
You may return any items that were damaged in transit, within 14 days of delivery for replacement (we will try our best to fulfill and replace the item). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please keep the original box and all packaging materials your item was shipped in.
If you need to return an item, please email us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also reach us at 936-756-4839