Online Store Policy
When can I pick up my Pre Orders?
Pre Orders can be picked up when we call or message you..Please feel free to come by the store at anytime to inquire or to visit. Also all pre orders must be picked up by the person who's name is one the order.
Please do not send another party to pick your order.
PLEASE BRING YOUR PICK UP EMAIL WITH YOU, OUR WORKERS NEED TO KNOW WHO YOU ARE!
We value our time with you and we want to make sure you are satisfied with you order.
Please have order number ready when picking up!
NEW - Please bring your order number or have your email confirmation handy when picking up your order. This is a new policy to make sure all customers get the correct order! Thank you for your understanding!
I placed an order...I didn't receive an order confirmation?
Since it is our web server generates email messages, the email may have went to your junk mail folder. Also, it is possible that you may have entered the incorrect email address when you placed the order. If that's the case, or you still can not find it, please email us at email@example.com and we'll fix it.
I need to change the address or other information on my order.
Please email us the new address, and we will send you a confirmation when it is updated.
How do preorders work? / When am I charged for a pre-order item?
By pre-ordering the item now, you are guaranteeing yourself a spot in line to receive it.
Payment is due at time of purchase. When the product arrives in stock, pre-orders are fulfilled first! You will received an email with your tracking number with your order has shipped. You are charged immediately, and in return, you are guaranteed the item. We only pre-sell items that have been confirmed by the manufacturer. Loungefly Pre orders will have a zero down ($0) Policy, once item is in stock, you will invoiced and will have 4 days to pay otherwisw reserve the right to cancel. Any Loungefly that has a Zero sales price is considerared a pre order.
There are many companies that charge you when the item ships. However, they will take an unlimited amount of orders for any particular item. If they can not fill it from their first shipment, they will then tell you it's on backorder. You could wait months, only to find out that they are not getting anymore. Since you never paid, they have no problem cancelling your order.
When will my item arrive?
Check the item description for the most up to date information on the release date. Keep in mind that manufacturer release dates are estimates, and may take longer, or the item may even arrive sooner. We provide the most accurate ship dates we can, however we have no control over when the manufacturer actually releases a product. We are just an anxious for the product to arrive as you are.
If for some reason something changes, such as the release date, we will contact you immediately.
Single items such as bundles or sets that include more than one pre-order item, may sometimes take longer to ship out. Sometimes Funko Ships the set in single shipments and we won't have the last piece to finish your order for a week or two...If this is the case, most likely this has affected other retailers as well.
Why is my item in Stores already?
Depending on the product, retail stores will likely get the product first. If customers could buy an item online 3-4 weeks before retail, then nobody would buy them in stores, they would have no reason to carry them.
So many manufacturers gives the big retail chains first to market on their products. Please be Patient with us...
This item was supposed to be released already, where's my order?
An item's release date is listed on the product page. If there is non-specific date such as a month, it means that the manufacturer is estimating the product to be available at the time. Sometimes items are produced in waves..meaning the manufacture makes this set amount and gives it out in order of retailer orders. Sometimes items are in such huge demands that the manufacture will have to make a wave two and we can get caught up in it! We guarantee you that we are on top of the situation.
If you have not received your order , then it only means that all of the items have not arrived in stock yet.
They are on the way. !!!!
We ship to the US Only. We also have local pick up for Customers. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We are not responsible if the shipper (USPS ) leaves your package unattended. If you know that it will be left unattended, please call us at 936-756-4839 to discuss other possible venues to keep your package safe. We are not responsible for packages that have been deemed delivered to your address by USPS ! Please email for boxes damaged during the shipping process...we will do our best to send you a replacement box for the damaged ones! If you need to return an item, please email us with your order number and details about the product you would like to return.
We will respond quickly with instructions for how to return items from your order.
If the shipping price seems overly expensive, please Contact Us
and we will look into other more cost efficient shipping methods.
Returns Policy - NO REFUNDS
As of April 22, 2021 we are implementing an abandon product policy, which means that your pre paid items must be picked up in a timely fashion. Cards and Comics Connection will hold your pre order for 2 months from the date of your notification of pick up, after the 2 month period is up we will refund your payment and if we can't ...we will keep record of what is owed to you!! We appreciate your understanding in this matter
We ship USPS Priority Mail...charges are as follows:
Up to 1.25 pounds - $7.99
1.25 - 1.50 pounds - $8.99
1.50 - 2.75 pounds -$9.99
2.75 - 3.50 pounds - $12.99
3.50 - 4.50 pounds - $16.99
4.5 pounds and up - $21.99
If you would like your Funko that is under 1 pound to be shipped
USPS First Class, please message me at firstname.lastname@example.org
Can I cancel my order please, I found it already at______Store?
Unfortunately all Pre Orders are FINAL! We are so very sorry if this causes you any inconvenience,
most orders are ordered especially for you and no one else! We thank you in advise for your understanding!
We will happily hold your unpaid items for you to pick up. Hold times are as follows -
Store Exclusives and Chases - 24 HOURS ONLY
Commons -24 HOURS ONLY
Please understand that we will do our best to accommodate you….
Mint Box Guarantee
We want you happy and we want your Funko Pop Happy as Well...All pre-orders will have the best box possible as provided to us by Funko! If your Funko item is received damaged by Funko..We will order replacement boxes and send them to you at no charge!
RIGHT TO CANCEL
Cards and Comics Connection reserves the right to cancel any online order at anytime, refunding customer
for the paid and cancelling said Preorder or in stock Order!