Updated Online Store Policy
Starts on all orders 4/16/2024
When can I pick up my Pre Orders?
Pre Orders can be picked up when we call or message you..Please feel free to come by the store at anytime to inquire or to visit. Also all pre orders must be picked up by the person Who's name is one the order.
Please do not send another party to pick your order.
PLEASE BRING YOUR PICK UP EMAIL WITH YOU, OUR WORKERS NEED TO KNOW WHO YOU ARE!
Please bring your order number or have your email confirmation handy when picking up your order. This is a new policy to make sure all customers get the correct order! Thank you for your understanding!
Cancellations for all product and Gaming entrance fees
For all Product and Gaming Entrance Fee cancellations, there is a 20% restock and Banking fee. We're able to waive the fee if the customer decides to complete an exchange or accept a gift card instead.
We are not held responsible for shipping delays that are beyond our control.
I placed an order...I didn't receive an order confirmation?
Since it is our web server generates email messages, the email may have went to your junk mail folder. Also, it is possible that you may have entered the incorrect email address when you placed the order. If that's the case, or you still can not find it, please email us at cardscomicsconnection@gmail.com and we'll fix it.
I need to change the address or other information on my order.
Please email us the new address, and we will send you a confirmation when it is updated.
Loungefly Items - All Sales Final
Shipping
We ship to the US Only. We also have local pick up for Customers. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We are not responsible if the shipper (USPS ) leaves your package unattended. If you know that it will be left unattended, please call us at 936-756-4839 to discuss other possible venues to keep your package safe.
We are not responsible for packages that have been deemed delivered to your address by USPS ! Please email for boxes damaged during the shipping process...we will do our best to send you a replacement box for the damaged ones!
SHIPPING CHARGES
Cards and Comics Connection offers Free in store pick up
Loungefly is flat rate of $7.99 per Item and $5.99 for Loungefly Accessories
FREE SHIPPING ON ORDERS OVER $150.00
Damaged/Defective Product (If Applicable) for Loungefly
If your product has been damaged from the factory or if the product is defective, we will gladly replace the item if Cards and Comics Connection has the product in stock.
An order number and pictures of the damages is required for all exchanges.
We must receive your item back within 30 days of the customer
receiving the damaged/defective product.
Lost or Stolen Packages (If Applicable)
Cards and Comics Connection cannot be held responsible for stolen or lost packages when the tracking systems show that the package was delivered. However in the event that your package was lost, we can help you file a claim with the carrier to report your lost shipment.
ABANDONED ITEMS
We have an abandon product policy, which means that your pre paid items must be picked up in a timely fashion. Cards and Comics Connection will hold your pre order for 7 days from the date of your notification of pick up, after the 1 week period is up we will refund your payment. appreciate your understanding in this matter
Holds…
We will happily hold your unpaid items for you to pick up. Hold times are as follows -
All items will have a - 24 HOURS ONLY
Please understand that we will do our best to accommodate you….
RIGHT TO CANCEL
Cards and Comics Connection reserves the right to cancel any online order at anytime, refunding customer
for the paid and cancelling said Preorder or in stock Order!